Last updated: April 11, 2026
Effective date: April 11, 2026
‍
JUNK PUNKS HOLDINGS LLC, together with its affiliates and subsidiaries and the franchisor entity of the Junk Punks franchise system, JUNK PUNKS FRANCHISING COMPANY LLC (collectively referred to as “Junk Punks,” “we,” “us,” or “our”), is committed to protecting your privacy.

This Privacy Notice explains how we collect, use, disclose, and safeguard personal information in connection with our website (www.junkpunks.com), mobile applications, social media pages, and any other platforms that link to this notice (collectively, the “Websites”), as well as when you request or receive our junk removal services (together with the Websites, the “Services”).

It also outlines the rights you may have under applicable privacy laws, including when you apply for employment or a franchise opportunity with us.
‍
This Privacy Notice is available in alternative formats for individuals with disabilities. Please contact us using the information provided below if you require an accessible version.
‍
1. Categories of Personal Information We Collect
‍
We collect various types of personal information, which refers to any data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual.
‍
The main categories include:

Contact Information – Such as your name, service address, email address, phone number, and any demographic details you voluntarily provide when requesting a quote, booking a pickup, or communicating with us.
‍
Service and Commercial Information – Details about the junk removal services you request or receive (including descriptions or photos of items, property type, scheduling preferences, and purchase history), as well as payment and billing information. We may process payments through secure third-party processors such as PayPal, Apple Pay, Google Pay, or similar services.
‍
Usage and Technical Information – Data automatically collected when you visit our Websites, including your IP address, approximate device location, browser type, referring website, and details about your interaction with our online platforms.
‍
Professional or Employment – Related Information – If you apply for a job or franchise opportunity, this may include your resume, employment history, education, references, and any other information submitted as part of your application.
‍
Communication Information – The content of any emails, chats, phone calls, or messages exchanged with us, including any recordings or transcripts we maintain for quality, training, or service improvement purposes (where permitted by law).

2. How We Collect Personal Information
‍
We obtain personal information through the following lawful methods:

-Directly from you – When you interact with us, such as by requesting a free estimate, booking a service, creating an account, filling out forms, or contacting customer support.
-From third parties – Including business partners, analytics providers, advertising networks, referral sources, or vendors who assist with our operations.
-Automatically through technology – Using cookies, pixels, web beacons, and similar tracking tools on our Websites.

See the “Cookies and Tracking Technologies” section below for more details.

3. How We Use Personal Information

We use the personal information we collect for the following business and commercial purposes:To deliver, personalize, and improve our junk removal services, including processing quotes, scheduling appointments, completing pickups, handling payments, and providing customer support.
‍
-To conduct internal research, analyze service quality, develop new offerings, and enhance the overall customer experience.
-To communicate with you about your bookings, send service updates, respond to inquiries, and notify you of important changes.
-To send marketing communications about our services, promotions, eco-friendly initiatives, or offers from our affiliates and partners (you may opt out at any time).
-To protect the safety and security of our business, customers, and employees; to detect and prevent fraud; to enforce our terms; and to comply with legal obligations.
-To evaluate and manage job applications, conduct interviews, perform background checks (with consent where required), and handle franchisee applications and relationships.
‍
In connection with corporate transactions such as mergers, acquisitions, or sales of assets.We may also use artificial intelligence (AI) tools in limited circumstances, such as automated call routing, appointment confirmation, or analyzing service feedback for quality and training purposes. If you speak with an AI-generated voice system during a customer service call, you will be informed at the start of the interaction. You have the right to receive an explanation of any automated decision-making that affects you, request correction of inaccurate data, opt out of its use, and obtain details about how the technology was applied.
‍
4. How We Disclose Personal Information
‍
We may share personal information in the following situations:

-With service providers – Third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, scheduling, and waste disposal/recycling partners. Some of these providers may be located in the United States or other jurisdictions.
-With affiliates, subsidiaries, and franchisees – To support business operations, provide services, and offer relevant marketing information across the Junk Punks network.
-With business partners – Trusted partners for joint promotions or services we believe may interest you.
-For legal, safety, or compliance reasons – When required by law, to protect rights and safety, respond to valid legal requests, or address fraud and security issues.
-In business transfers – During mergers, acquisitions, bankruptcy proceedings, or other changes of control. We will provide notice where legally required.
‍
With your consent – Or as otherwise permitted or required by applicable law.

We do not sell personal information for monetary compensation. We do not knowingly sell or share the personal information of individuals under the age of 13.
‍
For transparency under certain state privacy laws such as the CCPA/CPRA, we disclose the following categories of personal information for business purposes to our affiliates and subsidiaries, service providers, business partners, legal and safety entities, parties involved in corporate transactions, and entities to which you have consented. In addition, identifiers (such as name, postal address, email address, online identifiers, and account names) and internet or other similar network activity (such as browsing history and interactions with our website or advertisements) may be shared with advertising networks for targeted advertising purposes.

Government-issued identification, commercial information, characteristics of protected classifications, geolocation data, inferences drawn from other personal information, professional or employment-related information, and audio, electronic, visual, thermal, olfactory, or similar information (including call recordings) are disclosed only for the business purposes described above and are not sold or shared for targeted advertising.
‍
5. Cookies and Tracking Technologies
‍
We use cookies, pixels, web beacons, and similar technologies to operate our Websites, analyze traffic, personalize content, and deliver more relevant advertising. These tools help us understand which features are most useful to our customers.
We work with third parties (including Google Ads and Google Analytics) for interest-based advertising and website analytics. You can manage your preferences through the “Cookie Preferences” link in our website footer or by adjusting settings in your browser or device. Blocking cookies may affect certain site functionality. We do not honor “Do Not Track” signals at this time.
‍
6. Retention of Personal Information
‍
We keep personal information only as long as necessary to fulfill the purposes described in this notice, comply with legal obligations, resolve disputes, and enforce our agreements. The length of time varies depending on the type of information and applicable legal requirements.
‍
7. Security of Personal Information
‍
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is infallible, and we cannot guarantee absolute security of information transmitted or stored on our systems.
‍
8. Your Privacy Rights
‍
Depending on your location and subject to legal exceptions, you may have the following rights regarding your personal information:
-Access to the personal information we have collected about you
-Correction of inaccurate information
-Deletion of your personal information
-Portability of your data in a usable format
-Opt-out of the sale or sharing of your personal information for targeted advertising
-Withdrawal of consent (where processing is based on consent)
-Lodging a complaint with a supervisory authority

To stop receiving marketing emails or texts, follow the unsubscribe instructions in the message or contact us directly. Exercising these rights will not result in discriminatory treatment.
‍
9. Exercising Your Rights
‍
To submit a request, email us at support@junkpunks.com. We will verify your identity (and the identity of any authorized agent) before processing the request. We respond within the time required by law and do not charge fees unless the request is excessive or repetitive. You may also call the toll-free number listed on our website.
‍
10. International Transfers
‍
Personal information may be processed and stored in the United States or other countries by us or our service providers. Data protection laws in those locations may differ from those in your jurisdiction.
‍
11. Children’s Privacy
‍
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us immediately at support@junkpunks.com.
‍
12. Third-Party Links
‍
Our Services may contain links to external websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any information.
‍
13. Notice to California Residents
‍
This section applies to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act. We collect, use, and disclose personal information as described throughout this notice. The categories collected and disclosed in the past 12 months are summarized in Section 4 above.
‍
California residents may also request information about our disclosures of personal information to third parties for their direct marketing purposes (once per calendar year) by contacting us at the address below.
‍
14. Changes to This Privacy Notice
‍
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top will indicate when changes were made. We will notify you of material updates where required by law. Your continued use of our Services after any changes constitutes acceptance of the revised notice.
‍
15. Contact Us
‍
If you have questions or concerns about this Privacy Notice or our privacy practices, please contact us via email.
‍
Email: support@junkpunks.com (preferred)
You can also reach us through our phone number listed on www.junkpunks.com.